FAQ

What areas do you service?

We cover the Perth metro / Mandurah area. If you’re outside this zone, contact us and we’ll let you know if we can assist.

How do your call‑outs and pricing work?

Most services have a fixed call‑out fee plus time on site. Some services (like leak detection or handovers) have set packages. We’ll always confirm costs before starting work. If you head to our Services page, you will find varies prices on what we offer. 

What is a Pool Passport?

A Pool Passport is a digital record of your pool’s condition, equipment, history, and recommendations. It’s ideal for homeowners, landlords, and anyone wanting long‑term clarity on their pool. A simple scan of the QR code on your unique sticker will connect you to your own digital record. 

Do I need to be home for the appointment?

Not always. For many services, we can complete our work if we have access to the pool area. If you're unable to be home, we will advise on our arrival time and contact you as soon as we have finished too. 

Are you insured and qualified?

Yes — Splashpoint is fully insured, and all work is carried out by qualified pool technicians.

What happens if you find additional issues during a job?

We’ll explain the issue, provide options, and get your approval before doing any additional work.

Do you install equipment you didn’t supply?

Yes, we can install equipment purchased elsewhere. We’ll still provide installation warranty.

What payment methods do you accept?

We accept major credit cards, tap n go via Westpac, bank transfer, and AfterPay

What if the weather is bad?

Most services can continue in the rain. Severe weather may potentially cause delays, but we will do our best to schedule accordingly to avoid any delays. 

How do I book a service?

You can book online, call us, or send a message through the website. We’ll confirm your appointment time and any details we need.